I RECEIVED A FAULTY OR INCORRECT ITEM, WHAT SHOULD I DO?
Kindly contact our customer service with the item code and order number provided. We will take full responsibility and arrange the carrier to collect the faulty or incorrect item from you or ship the faulty or incorrect item to us from your side.
CAN I RETURN MY PURCHASE?
▪ All returns must be returned / sent back within 5 calendar days. This return validity period begins from the date the goods are delivered to your shipping address.
▪ Please note that the following items can't be returned :
1. Accessories
2. Inner wear, Under Garments (for hygiene reasons)
3. Promotional and clearance item
4. Item(s) that is out of stock or off shelf
▪ Please do not remove the original / seal for hygiene reasons. (e.g. all returned item/s should be sent in their original condition and packaging including return form, tags, unworn, unwashed and unaltered.)
We reserve the right to reject returns that do not meet these criteria.
HOW CAN I RETURN AN ITEM ?
Kindly provide the order id and item code to be returned so that we can check for you whether it meets the return policy.
HOW DO I KNOW MY RETURN IS SUCCESSFUL?
▪ Once we received your return, we’ll issue your return and drop an email or WhatsApp message to you once this has been done. Please allow 5 working days for processing of your return.
▪ It is your responsibility to track your return while it is in transit.
CAN I EXCHANGE MY ITEM?
▪ No, but you may place a new order with the store credit from the returned goods.
WHAT IS THE RETURN ADDRESS?
▪ Return your items to the address below:
Attn: After Sales Department
Labelle Fashion Boutique Sdn. Bhd.
No. 19-2, Jalan KPKS 5A, Kompleks Perniagaan Kota Syahbandar, Kawasan Bandar VI, Daerah Melaka Tengah 75200 Melaka